POLICIES

Please note that all massage therapy cancellations or changes to appointments must be done within a minimum of 24 hours of your scheduled appointment. Failure to do so will result in a fee of 50% of that service. Payment will be the responsibility of the patient directly and not of the insurance or extended health benefits.    

Due to the Covid-19 Pandemic, we will be softening our 24 hour notice policy for cancellations. We will not be taking any patients who are not feeling well, are experiencing any symptoms relating to Covid-19, or have been in contact with someone who is suspected to have Covid-19. This means that there will be no cancellation fee applied for Covid-19 related reasons. Please cancel and reschedule for a later time when you are well.

When you book a massage therapy appointment, that time is set aside just for you. Missed appointments prevent us from accommodating other clients in need of treatment. Please understand that missed appointment fees can not be direct billed, or submitted to benefit plans.  No show appointments will result in a fee of 100% of the cost of the missed treatment. We always take emergencies, or sickness into consideration, but if you do not call and let us know, we will have no way of knowing the reason for your absence. As always, please call to fill us in on your situation.

All personal information supplied will remain within our organization and will not be shared with any external entity unless prior permission is given. Your personal information will not be sold, distributed or published in any manner whatsoever.